In order for your Start-Manager SM301 unit(s) to function properly, and to utilize all of its features, the unit(s) must be connected to your Wi-Fi network. Since the devices are NOT required to be connected all the time, we strongly suggest that any mobile equipment be parked in an area that has a strong Wi-Fi signal. Note: All electric vehicles need to have a few minutes per day connected to Wi-Fi (not charging).

Troubleshooting your SM301 Wi-Fi connection:

• Step 1: Ensure that the Wi-Fi feature is activated (switched on) on the unit.
• Step 2: Ensure that the SSID (Wi-Fi network name) is entered correctly on the device. Note: this name is CASE sensitive and the name must match exactly.
• Step 3: Ensure sure that the Wi-Fi network password is entered correctly on the device. Note: this password is CASE sensitive and the password (including special characters) must match exactly.
• Step 4: Ensure sure that the vehicle identification number that is entered into the device matches exactly with the VIN entered into the portal.
• Step 5: Ensure that the device is located in an area that has a strong Wi-Fi signal.
• Step 6: If all five (5) steps are completed correctly, then a Wi-Fi symbol will be displayed in the top right hand corner of the SM301’s screen indicating that it is connected, and a circle will be displayed in the top left hand corner indicating communication with the portal.

If the Wi-Fi Symbol is not displayed, then it is likely that your internal network is preventing the SM301 device from connecting to the network. Working with your network administrator, you can take the following steps to securely give the access to your network.

• Step 7: Make sure that the Wi-Fi network is communicating on a 2.4 GHz frequency band (not 5 GHz).
• Step 8: Open Ports 443 and 8883: Both ports 443 and 8883 need to be opened on the firewall so that the SM301 can securely connect with the Start-Manager Portal.
• Step 9: Whitelist your devices on your Router/Network: Whitelisting is the practice of explicitly allowing some identified entities access to your router or network. This can be accomplished by utilizing a unique name for each device, MAC address filtering or in some circumstances both:
  1. Unique Device Name: Once the Start-Manager units are connected to your Wi-Fi network, the unit will create a unique device name based on the vehicle number you have entered into the system. They will show up on your network as ‘Vehicle****’
  2. MAC Address filtering: Each Start-Manager generates their own unique MAC Address. This unique number can be used to allow access to your network.
• Step 10: White list Start-Manager’s “listening website” (information portal): A strong IT security protocol can include special permission given to certain web sites. https://smportal.start-manager.com/devc is the only website that is utilized by the SM301 devices and needs to be whitelisted if blocked by your network administrator.

The unique MAC address for each SM301 device can be found with the original packaging for each device. It also can be found in the supervisor screen of each device.

1. From the ‘Enter code / Scan card’ screen on the SM301 device, enter the supervisor code (default: 55150) or scan the supervisor FOB.
2. Use the <> keys to scroll to the ‘Vehicle Information' screen.
3. Press the ‘Yes’ button to access this section.
4. Press enter to move to each subsequent screen until you find the vehicle number section and the MAC address.

You can also find the MAC address in the Wi-Fi screen as follows:

1. Use the <> keys to scroll to the ‘Set up Wi-Fi’ screen.
2. Press the ‘Yes’ button to access this section.
3. Press enter to move to each subsequent screen until you find the last screen of the Wi-Fi section that will show you the IP address and the MAC address.

1. From the ‘Enter code / Scan card’ screen on the SM301 device, enter the supervisor code (default: 55150) or scan the supervisor FOB.
2. Use the <> keys to scroll to the ‘Set up Wi-Fi’ screen.
3. Press the ‘Yes’ button to access this section.
4. Use the <> keys to toggle between on / off, press enter when ‘on’ is selected.
5. TheWi-Fi symbol will be displayed in the top right hand corner of the SM301’s screen indicating that it is connected.

Proximity cards and FOBs come in a wide variety of formats and brands. These cards/FOBs are supplied with either an ‘Open-Format’ or ‘Proprietary-Format’. The Start-Manager devices are designed to read most of the ‘Open-Format’ cards.

Card/FOB specifications:

Frequency:125 kHz (LF) Low Frequency
Type:Standard cards, clamshell cards, FOBs & tags
Formats:EM4100 series, H10301 26 bit open format, H10302 7 bit open format
Know open format cards/FOBs that can be read with Start-Manager Units

Know proprietary format cards/FOBs that can not be read with Start-Manager Units

The 2 different code lengths have very different uses. The 4-digit code is used for vehicle operators and is used to start the vehicle only. The 5-digit code is used to access the supervisor screen, and is used to release vehicles that have a ‘failed’ safety’, as well as to create and modify settings for manually entering codes & cards, adding vehicle information, setting safety check details &Wi-Fi details.

Dual function access control refers to the unique feature of the Start-Manager units that allows the use of both a 4-digit code and or a proximity card/FOB to gain access or activate the device.

The dash board message section includes Date and time for Last report sent ,Date and time for Last operator update performed Date and time for Last custom questions update performed ,Date and time for Last unit update performed

The colors are designed to quickly grab your attention to a potential issue with your SM301 units in the field. The dashboard will display the number of units you have registered, followed by the number of units that are connected to the server. If you notice a different color for the connected units, simply click on that box to see which unit(s) needs your attention.

• Green: Indicates that the unit(s) have connected to the server within the last 24 hours
• Yellow: Indicates that the unit(s) have not connected to the server within the last 48 hours
• Red: Indicates that the unit(s) have not connected to the server within the last 96 hours

The data will be stored for you at no charge for 3 months. After that, the oldest records will be purged from the system. Setting up your automated reporting ensures that you always have your data available in your inbox when you need it.

Click on the wrench icon near to the logout button, you will be redirected to the company information edit page , upon completing the edit, press save button at the bottom of the page.

To add more portal users, we can go to edit info and preferences page by clicking the wrench icon and towards end we can enter each email and click add . Once all users are added, we can do save company information and all users will be sent an invite

Go to the edit company information page by clicking on the wrench icon near to logout button,in the redirected page we can enable the options for Automatic Email Reports and Monthly safety tips in accordingly , along with seting duration for reports

Yes, To download safety reports manually go to safety check data page we can see a download report button there clicking on the button, we can download the report , we can manually choose the company from the near by filter

Go to dashboard, Maintain units and Add Equipment. Here we provide Start manager serialnumber, equipment number(truck number) and MAC address. We can also select firmware update method and equipment type

Go to dashboard, Maintain units and Add Equipment . Here we provide Start manager serialnumber, equipment number(truck number) and MAC address. We can also select firmware update method and equipment type

Go to operator menu , there you can see a button at the bottom named "Add Operator" up on clicking on that button you will be redirected to the operator adding page, fill each fields with relevent data and hit save

Go to operator menu, then click on the button "manage supervisors" you will be redirected to super visor listing page , there you can see a button named "Add supervisor" on clicking that button you will be re directed to the supervisor adding page, fill each field with relevent data and hit save

Go to questions menu, there will be a list of question categories in yellow and a table below listing currently used custom questions lists. Choose a category from the listed options if you want to just modify some of the default questions. Otherwise you could choose blank.

Edit existing questions, insert new question and description to the list. Finally provide the list name,description and choose the assigned devices then hit save

The new question list will be pushed to assigned devices when it connects.

• OSHA requires that all forklifts be examined at least daily before being placed in service. Forklifts used on a round-the-clock basis must be examined before each shift. [29 CFR 1910.178(q)(7)]
• A vehicle that is in need of repair, defective or in any way unsafe should be removed from service.
• The problem should be recorded on a log and reported to a supervisor immediately.
• Only operators who have been trained and evaluated in accordance with [29 CFR 1910.178(l)] can operate forklifts.

Management Responsibilities

• Ensure safe work environment
• Collect and store safety check details
• Remove from service any unsafe,defective vehicle in need of repair
• Ensure that your operators are properlyy trained for safe forklift operation

Operator Responsibilities

• Complete inspection at start of shift
• Log detail of inspection
• Report any unsafe condition to supervisor
• operate vehicle in a safe manner

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